Customer Support Costs

The only challenge with this is to make sure that you make sure that your systems are easy to use and in the case of phone-self service PLEASE leave a "0" escape to an operator in case your system does suck.

Help Wanted
The average estimated cost of customer service, per customer, per interaction.
Web Self-Service $0.65
Phone Self-Service $1.85
E-Mail $2.50
Phone Chat $4.50
Web Chat $7.50
Source:Gartner/Avaya

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