I finally won...sort of
So, I had a long and arduous fight with Comcast over a remote control. The one I had was about 6 years old and pretty much stopped working. I talked to Comcast a half dozen times via phone and e-mail to see if I could get them to ship me a replacement...to no avail. They insisted that I drive almost an hour away to get a replacement. My time means too much to me to spend that kind of time to get a new remote.
Finally, the golden opportunity arose, I had a problem with my service...they had to roll a tech. And, miracles of miracles, I asked if they could bring a new remote and the answer was "Yes". So, I have a spanky new remote. It only took me a handful of interactions and irritations to do it.
Doesn't really feel like a success. Comcast really needs to address that process.
Oh, and if you use a coax splitter, make sure it's a modern one, older ones cut off the higher frequencies where a lot of the interesting channels are (yeah, personal experience).