Thought of the Day - A story of Good customer service
So I've been spending way too much time living in a Courtyard hotel in NY. A few weeks ago I found a note in my room from the housekeeper saying she had accidentally broken a bottle of cologne...no big deal and I thought it was nice that she left a note. Well, a couple of weeks later I was back, and when I checked in I found a brand new replacement bottle in the room. I thought that was very nice.